Friday 15 May

ChelseaCustomer

Knowledge

Supplier quirks, client preferences, pricing rules, payment exceptions — searchable.

  • PF Concept artwork lead time

    Supplier

    Always allow 5 working days from artwork sign-off to despatch. Anything shorter, ring Sam direct rather than going through the portal.

    PF Conceptartworklead time

  • Howarth — invoice routing

    Client

    All invoices to ap@howarthtimber.co.uk with the branch code in the subject line. Branch code list lives in the Howarth folder. Marie chases anything missing the code.

    Howarthinvoicing

  • Workwear — base markup

    Pricing

    Standard markup on Laltex catalogue 38%. Drop to 32% on volume over 200 units. Never below 28% without flagging.

    workwearLaltexmargin

  • Compass Group — payment cadence

    Payment

    Pay run on the 25th of each month. Anything raised after the 15th rolls to the following month. Don't chase before the 28th.

    Compassdebtors

  • Bishops Printers — bind-and-trim buffer

    Supplier

    Always add 2 days to whatever the quote says for perfect-bound work. Their finisher runs at capacity on Tuesdays and Thursdays.

    Bishopsbindery

  • Fassa UK — preferred reviewer

    Client

    All marketing content goes through Elena Conti before publishing. Elena replies within 24 hours; if she doesn't, ring her PA Cara on the direct line.

    Fassamarketing

  • NFC business cards — production note

    Process

    Programmed in-house by Amy on Tuesdays. Allow 48 hours from sign-off for personalisation before despatch.

    NFCbusiness cardsAmy

  • Shanghai Awesome — sample policy

    Supplier

    Three free samples per quote. Anything beyond that is charged at trade plus airfreight. Order via Pia's account, not the main one.

    Shanghai Awesomesamplesoverseas